Is AirKeeper affiliated with Airbnb?

No, we are a separate company that was started by enthusiastic Airbnb hosts to help others achieve more success with their short term rental properties.

Why should I use Airkeeper and not do it myself?

Because you know you need someone you can trust that invests time and effort into your property. At the time your guests arrive, you do not need to rely on friends, neighbours or family and can be rest assured that your guests have a port of call within the country the entire time you are away. Also, we are the experts and not only will we take all the work away from you, but we will also ensure higher occupancy, better reviews and therefore make your property work harder and create more revenue for you. We also use a sophisticated data-driven dynamic pricing system that helps us maximise your returns.

Can I engage AirKeeper if I only rent my apartment/house?

Unfortunately, we can only provide services for complete properties. For example, a single room within a property with an independent and secure door, which can be considered as a complete and independent unit; in this case, we can provide services. However, if it’s only a room in an apartment, it’s not applicable. If you are not sure, don’t hesitate to call us and we find the best solutions for you.

Can I use your services if I only want to rent out a room within a property?

Unfortunately, we can only provide services for complete properties. For example, a single room within a property with an independent and secure door, which can be considered as a complete and independent unit; in this case, we can provide services. However, if it’s only a room in an apartment, it’s not applicable. If you are not sure, don’t hesitate to call us and we find the best solutions for you.

What do I have to consider if my property is strata titled?

Each strata agreement has its own rules. However, the NSW Parliamentary Inquiry into the Adequacy of the regulation of short-term holiday letting in New South Wales handed down its report on 19 October 2016. It recommended; Strata owner corporations be given the right to prosecute unruly behavior and damage and recover compensation, but not the right to ban short-term lettings. Strata By-laws cannot ban owner from using their apartment for short-term lettings, because the Strata Law voids any By-laws which prohibit renting out an apartment. Those rules are currently under review and will be updated in the near future.

What areas do you service?

Right now, we service Sydney, The Northern Beaches, The Central Coast, The Blue Mountains, Canberra, Melbourne, Brisbane, Surfers Paradise & Surroundings & Byron Bay. If you have a property in another area still give us a call as we are constantly expanding our area of operations.

How do you know what to charge for my property?

We have extensive knowledge in all the areas we service. We also do extensive research into comparable properties in your specific area so that we are competitively priced. We use highly sophisticated software that helps us offer the ideal price in any situation. It takes into account supply and demand data, seasonal trends, data-driven special events, and the number of days left to book.

How long does the process take for my property to be listed and be ready for guests?

Once we have signed contracts and you we can arrange the photographer to come within the week. After that we usually have your property ready to receive bookings within 3 business days.

Can my guests contact you if they have questions?

Yes, they can. We will always do our best to answer all questions. We have a 24-hour emergency helpline and during office hours (8am to 12pm) we are also available for anything guests need help with.

Can you guide me on how to best prepare my property for guests?

Yes, this is the step we take very seriously and we have prepared extensive, easy to follow checklists for you when you first get your property ready for the short term market. No matter if you are renting your place permanently or ‘just’ while you are away, we will provide you with great hints and tips to prepare your place for guests.

Is cleaning included in your fee?

Cleaning is not included in our fees. However, apart from the initial clean (if you require it) guests will pay for this service and be separately charged for this upon booking your property.

What if a guest steals or breaks something during their stay?

Upon guests departing we do a thorough walkthrough for your properties and look for any damage. If we find any, we raise the issue with the guests for you and deduct the costs from their bond. However, we do advise you to take out separate insurance to cover you for damage that cannot be recuperated from the guests. ShareCover is a good insurance option. We find the policy comprehensive and price effective.

Can I rent out my home for 180 days per year only?

Definietly! AirKeeper is a Licensed Real Estate Agency and has tailored solutions for every investor to ensure your property is open to the market all year round.

Are Airkeeper’s services tax deductible?

Yes, they are, but you should check with your accountant to assess your individual situation.

Airbnb Property Management

We look after your property whether you go away for a week & it is short term rental or if it’s a full-time investment property.

We are a fully licensed Real Estate Agent and offering top quality Airbnb property management services in Australia. Since, Airkeeper knows what it takes to make your home stand out from the crowd therefore, we manage your property professionally & efficiently. In addition, we assist your guests with heart & soul. In short, Airkeeper should be your best choice for property management in Australia.

We are here for you and them every step of the journey.
We truly love what we do because your success is our passion.

Professional Photography

Firstly, perfect photographs are an absolute because, it helps to make your listing pop! Since, your success is our success so, we always go the extra mile to ensure that we take the most eye-catching and alive photos of your property.

Listing Creation

Further, in the world of the short term letting, your listing is the key. We know that first impressions count therefore, we make sure we write a comprehensive, informative. In other words, we help to create appealing listing for your property.

Multi-Platform Advertising

Secondly, we advertise your property across the biggest market share platforms in Australia for instance, Airbnb and Booking.com & Partner websites. This means we capture over 96% of the market for guests that search for a property in Australia. Moreover, with more platforms and our own booking portal that is "Alexandro Dream Homes", guests find us no matter their choice of booking portal.

Sophisticated Pricing Optimisation

Apart from that, pricing in line with supply and demand is one of the most crucial factors to keep occupancy high and increase your overall revenue. Therefore, we use highly sophisticated pricing software so, we know how supply and demand are swaying and to price accordingly.

Dedicated Property Managers

Thirdly, and most importantly, we value you as a client because we want your experience with us to be outstanding in every way. That’s why, we appoint a property manager to look after you – to be there for you at all times. In addition, short term rental management requires highly skilled people and we have a great team.

Digital House Manuals

In addition, our Airbnb Property Management Service provides your home with a personally crafted and professionally designed Guest Information Manual, tailored to your home and your neighborhood. This is sent to guests digitally with their check-in information so, they can read up on your house even before their trip starts.

24/7 Guest Support

Further, the driving force behind our success is our guest communications team. For example, when your guests feel supported, cared for and looked after, you're almost assured a 5-star rating. Hence, we assure that your guests are supported around the clock.

Cleaning & Linen

Certainly, we only use the most reliable and highly trained cleaners in the industry that follow strict guidelines to make sure your homes are cleaned to perfection and to ensure guests leave the home as they found it. So, Airkeeper should be your first choice.

Maintenance Coordination

Above all, and most importantly, your home should always look in tip-top condition and any items needing maintenance will be handled immediately. Similarly, to keep your home in good shape, and your guests happy. Therefore, you can be rest assured that we are always there to make sure your houses are in the best condition possible.

Reviews from Our Property Owners

We love Franca & Alessio and the ever-growing AirKeeper Team. We have investments around Australia and now they don’t only handle our short term lettings but we slowly are transitioning our traditional leases over to them as well. They have asked us to leave a review on their behalf and we are happy to do so due to the excellent service and support they have given us over the last year. Thanks again!

There have been issues that I have had to deal with as anyone with a property that's rented out would expect, but I have found that issues raised have been responded to and that communication has been very clear. Happy to recommend it.

We moved over to Airkeeper two month ago after a not so pleasant experience with another short term rental agency. We have to say so far we are very happy with the management. Our property is looked after better and communication with the team is always swift.

The Airkeeper Team and especially Alessio have done an exceptional job for me over my 4 month visit back home. The apartment looked great upon my return and they exceeded my income predictions which of course is always great. Thanks again. I will be in touch again at the end of this year.

Happy to recommend their service! Great management, special shout out to Franca who has guided us through our first year on the short term market with ease. Thanks again, we are looking forward to our next year together!

Happy to recommend their services. They handle two of my investments and both are doing great.

Reviews from our Property Owners

Harshal Shah

We moved over to Airkeeper two month ago after a not so pleasant experience with another short term rental agency. We have to say so far we are very happy with the management. Our property is looked after better and communication with the team is always swift.

Jenai Ellen

Happy to recommend their service! Great management, special shout out to Franca who has guided us through our first year on the short term market with ease. Thanks again, we are looking forward to our next year together!

Robert Simms

I was with Airkeeper for 12 months and can not speak any higher of Alessio, Franca and the rest of the team at Airkeeper. It was a very professional property management company that took care of every aspect of my property on Airbnb.

Thomas RJ S

Our property has been renting out well and the airkeeper team has carefully listened and followed to any instructions/requests regarding its management. So far a great experience and I can happily recommend it.

Greg Kramer

There have been issues that I have had to deal with as anyone with a property that’s rented out would expect, but I have found that issues raised have been responded to and that communication has been very clear. Happy to recommend it.

Joe Kennedy

These guys are amazing, everything I needed was taken care of immediately. I highly recommend them. I wouldn’t trust my properties with anyone else.

Let us do all the jobs for you

With AirKeeper, it’s not just about managing your Airbnb, leave your details and our specialist will contact you.